BI – evaluations should not only ERP and CRM systems set up, but also on data from DMS () ERP – and CRM – systems are the standard – data sources for BI – solutions. Systems are considered DMS in her role as a data supplier for evaluation rather exotic. GSD software here pursued an own philosophy with an integrative approach. The DMS and CRM – system DOCUframe is a highly suitable breeding ground for meaningful and in-depth analysis with the business intelligence through the audit-proof archiving of all documents DATAframe solution. DMS allows qualitative analyses that related documents complement the underlying complex numbers embossed ERP – and CRM – data base to a qualitative component. BI – reports provide the controller or corporate decision makers that not only statements about code development, but also possible reasons for the developments.
For example the turnover A has customers in the observed period by 50%, this represents a purely quantitative statement. In addition to qualitative reasons substantially further quantitative analysis, which may for example on the discount structure, can contribute to the explanation of the facts. This is where the integration of a DMS system is required. This allows you can perform the extensive research facilities by a keyword search integrative up out to the full-text search in all documents associated with the customer. The correspondence could indicate, for example, to increased customer complaints with customers.
Is is yet to understand, that the complaints were not taken seriously, as a major reason for the decline in sales should have been found. Just to know, whether the profit is decreased or increased, is just not enough.