4 out of 10 customers consider already with returning the goods at the time of purchase. The main reason for returns in the apparel industry is that the customer can only try on the goods after delivery. Almost 40% of online retailers do not know the cost of their returns. 80% of online retailers do not capture the returns per payment. In advance, immediately transfer and direct debit have a return effort indicator than other popular payment methods. Educate yourself with thoughts from Dennis Lockhart. One-third of online retailers think that would increase your earnings by up to 5% with a 10% lower return rate. A detailed description of the product and an accurate representation of the product are the basis for low returns.
The study of return management in the online trading make the best of it”is now available at the following link free download available: retourenmanagement about ibi research: since 1993, which makes ibi research at the University of Regensburg GmbH a bridge between University and practice. The Institute conducts research and advises on issues around the topic of “financial services in the information society”. ibi research works on the the-menfeldern E-business, IT governance, Internet sales and Geschaftsprozessmanage-ment. At the same time, ibi research offers comprehensive consulting services for the implementation of for research and project results and is the initiator and editor of the E-Commerce Guide (www.ecommerce-leitfaden.de). “ibi research is carrier of the eBusiness pilot East Bavaria as part of the funding initiative Aster-competence network for companies”, within the framework of the funding priority SME digital ICT applications in the economy “by the Federal Ministry of Economics and technology (BMWi) is promoted and informed on the topics of E-Commerce and E-finance.